Welcome to our FAQ page! Here you will find quick answers to the most common questions regarding orders, shipping, and returns.
Orders & Payments
Because we process orders very quickly to get them to you as fast as possible, you have a very short window to make changes. If you need to cancel or modify your order, please contact us at support@thetinyrelics.com within 1-2 hours of placing it. Once an order has been processed and handed over to the carrier, it can no longer be canceled.
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal. All payment information is securely encrypted during checkout.
Shipping & Delivery
Most orders are processed and handed over to our shipping carriers within 1–2 business days. Standard shipping to the US typically takes 3 to 5 business days. Please note that transit times may be slightly extended during holidays or peak seasons due to high customs volumes.
Yes! We offer free standard shipping on all orders totaling $50 or more (before taxes and discounts). For orders under $50, a flat shipping rate of $4.99 applies.
Once your package has been shipped, you will receive an email containing your tracking number. You can use this number to track your package's journey from our warehouse directly to your doorstep.
Returns & Refunds
We offer a 30-day return policy. To be eligible, items must be in their original, unused, and unworn condition with all original packaging and tags included. Please contact us at support@thetinyrelics.com within 30 days of receiving your order to initiate a return.
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, please contact us within 30 business days of delivery. Provide your order number and clear photos of the issue, and we will offer a suitable solution, including a free return label, replacement, or refund.
If the return is due to our error, a defect, or damage during transit, we will cover all return shipping costs. For change-of-mind returns, customers are responsible for return shipping costs.
Customer Support
You can reach us via email at support@thetinyrelics.com or by phone at +1 240-608-2690. We strive to respond to all inquiries within 24–48 business hours.