At Thetinyrelics, we want every piece you receive to feel special, carefully made, and worth keeping. If something is not quite right, we’re here to help. Please review our policy below to ensure a smooth return process.
Return Window & Eligibility
- 30-Day Return Window: You have 30 days from the date of delivery to request a return.
- Condition Requirements: To be eligible, items must be in their original, unused, and unworn condition. All original packaging, tags, cards, and accessories must be included.
- Proof of Purchase: You must provide your order number, receipt, or other proof of purchase.
How to Initiate a Return
- Contact us at support@thetinyrelics.com within 30 days of receiving your order.
- Include your name, order number, and the reason for the return.
- We will review your request and respond within 2–3 business days with return instructions if approved.
Important: Items sent back to us without prior authorization will not be accepted and will be returned to the sender at the customer's expense.
Damages, Defects & Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 30 business days of delivery.
To help us resolve the issue quickly, please include:
- Your name and order number
- Clear photos or videos showing the issue
- A brief description of the problem
Once verified, we will provide a suitable solution, which may include a free return label, replacement, refund, or store credit.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Custom or personalized products
- Final sale items
- Gift cards
- Items that have been used, washed, altered, or damaged by the customer
- Products returned without original packaging or tags
- Unauthorized returns sent without prior approval
If you are unsure whether your item is eligible, please contact us before sending it back.
Exchanges
The fastest way to get the item you want is to place a new order once your return is approved. We will notify you when your returned item is received and inspected, and your refund will be processed accordingly.
Refunds & Processing Times
- Notification: You will receive an email once your return is received and inspected.
- Approval: If approved, your refund will be issued to your original payment method.
- Processing Time: Please allow 5–10 business days for your bank or credit card company to process and post the refund. Times may vary depending on your financial institution.
Shipping Costs
- Our Error/Defective Items: We will cover all return shipping costs if the return is due to our error, a defect, or damage during transit.
- Change of Mind: For all other returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to our error.
Contact Us
For any questions regarding returns, exchanges, or order issues, please reach out to us at support@thetinyrelics.com. We are happy to assist you!